Chief Technology OfficerTCA
Our company had a series of failures happen all on one particular day. First, the complete drive containing corporate financial information was deleted, as we began to try a simple recovery the second problem arose- the RAID controller began to fail and we lost the logical array. As we were trying to then just make an image of the drive, the drive began to quit on us, at random! We were at a loss of what to do. We contacted Disk Doctors Labs online near 10:30 pm and described the problem to them. They replied soon thereafter - and we arranged to bring our drives in the following day to the Alexandria VA office. The next day we took the drives to their offices and dropped them off. We were told that the assessment was free (and it was). Within 4 hours we had an assessment an quote for the recovery - which included a money back guarantee if we were not satisfied - and not payment due until delivery and our satisfaction. We opted for the most expensive "Emergency Service" and were told it could take up to 2 days.
It took only 24 hours!
Before we picked up the drives and recovered data Disk Doctors called us several times- to verify what type of service we wanted, and to make sure we knew of the charges involved, to provide us with a list of files recovered and to make sure everything was working to our satisfaction. At no point did we feel pressured, we always felt like we were being taken care of. They even responded immediately to our phone calls when the corporate executives wanted updates at odd times.
Finally, Shamim was our final point of contact as Disk Doctors, she is professional, skilled and has excellent customer relation skills. She responded quickly to my concerns and questions and was willing to spend time with me when looking at the files. Excellent job Shamim!
As the CTO of a corporation I can honestly recommend Disk Doctors Labs Inc. as the place to go for data recovery, if you want timely service, at reasonable rates, done in a professional manner, and with courtesy.
Thank you, Shamim and Disk Doctors Labs.