This is a very serious problem with windows 7. If you connect any brand of USB hard drive to any brand of computer and copy a large file like movie from internal drive to external one, it loses the connection to the USB. I tested it even on windows vista 64 bit, but it worked fine on vista. How to resolve the problem as USB 2.0 hard drive losing connection randomly on Windows 7?
This kind of problem is related to your chipset/motherboard. Your problem won’t be solved even if you performed the following operations:
- Reinstall.
- Power off your system to reload drivers.
- Remove the existing drivers.
- Changing USB power option.
- Switching to older drivers (XP/VISTA).
Windows 7 has been used by a lot of users with external hard drive without having problem like this. It is the problem of you MB. Try to upgrade the motherboard drivers. Moreover, the space on your drive C could also affect the USB ports. Viruses can also make your USB connection disconnected.
However, here is also a solution if you are having the problem.
- Go to Control Panel.
- Change power setting.
- Change advanced power settings.
- Scroll down the USB settings and make the USB selective suspend setting as disabled.
Hopefully, the problem of losing of connection related to your USB 2.0 hard drive will be solved. Call us, if you need further help; our contact number is: 1.800.347.5377.