Data Recovery FAQs by Disk Doctors Customers
Any time data loss occurs due to a hard drive or RAID array failure, users are faced with a serious chanlenge to figure out ways to get the data back. Often they have lots of questions about what options they have. Here we have listed number of questions that pop up in users minds and appropriate answers. Based on over a million interactions with users, following are the most common questions that users ask. We hope that these FAQs will help to sort out data recovery options for a user experiencing data disaster.
Q: Is it possible to recover data from FAILED data storage devices?
A: Yes. In most cases it is possible. We have been doing just that since 1991.
Q: What type of data storage devices we can recover?
A: We can recover all type of crashed hard drives, RAID Servers, tape backup with any type of operating system. We also recover flash memory cards or sticks, tape back up, CD, DVD etc.
Q: Are there any drive diagnostic Fees?
A: We do not charge any fees for drive analysis. Although, there are many other companies who do charge anywhere from $150 upto $500.
Q: How long does it take to diagnose drive problems?
A: It can take 2-4 hours to diagnose a drive issues. 
Q: Can I get a recovery quote by email without sending you a drive?
A: Yes. Please provide us your contact and some details about drive/server and its condition. One of our tech. support staff members will send you a quote based on provided info.
Q: How long it takes to recover a crashed hard drive?
A: It can take anywhere from couple of days to a week depending upon the nature of drive issues.
Q: How much does data recovery costs?
A: Well, standard price of data recovery services for a single hard drive completely depends upon the nature of drive problem, and time required to address the issue and restore the data. Here are some standard price ranges for most typical recovery cases.
  • Hard Drive Recovery Standard Cost = ($400 - $1800) per drive.
  • RAID Server Recovery Standard Cost = ($500 - $1500) per drive in the RAID array. There could be 2 or more drives in a RAID array.
  • Memory Cards Recovery Standard Cost = ($200 - $750)
  • DVD/CD Revery Standard Cost = ($500 - $750)
  • Tape Back - In case of tape, recovery cost depends upon tape type and size. Please call for accurate figures.
Q: Do you provide expedited or rush services?
A: Yes we do. Data recovery Expedited / Rush service cost and recovery time involved could be provided only after thorough examination of the crashed drive or server.
Q: How do you return recovered data?
A: We return recovered data on an external drive. Price of data drive is in additiond to the recovery cost.
Q: Can I provide my own data drive?
A: Yes you can.
Q: If you are unable to recover, would there be any minimum fees that you charge?
A: No recovery will result in zero fees except may be return shipping charges.
Q: Would you provide me a list of recovered files & folders for review before I pay recovery fees?
A: Yes, we will provide list of files, folders for review before you pay any fees.
Q: What happens to my crashed drive after data recovery process is completed successfully? 
A: We can send it back or recycle it in environmentaly friendly manner making sure that data security is never compromised.
Disk Doctors have been rescuing data from failed data storages since 1991… most reliable and well rounded data recovery company, equipped with over two decades of experience and knowledge base, ready to tackle complex drive and server disasters head on.
We have seen everything that could go wrong with any type of data storage device and know the best remedies to fix complex problems to regain valuable data in record time.

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Customer Reviews

Thanks for your help. I was able to successfully restore many critical files from a corrupted hard disk. Your product saved me a great deal of time and trouble. Thank Your Very Much!
David Sauer

I wanted to extend my ultimate gratitude and thanks to you and your team. Not only did your company recover the data quickly and at half the price of other companies, everything was recovered and our office is back on track after the NAS failure. I really appreciate a company doing its business so well as Disk Doctors did; and will definitely sing your praises for all to hear. Excellent customer service all around. Thank you again!
Skylar Stoleson
Director IT

Many special thanks for your support in getting my drive issues handled. I am able to access all the files that were recovered. You guys are great!

I thought I was missing a folder until I realized I was searching under the wrong folder name.
I am happy! We are good and all is well!

Thank you.

Alice Arthur
Minister, Motivational Speaker
What do you do when a power surge destroys your hard drive and you loose hundreds of hours of work, irreplaceable images, and your ability to complete jobs for clients with looming deadlines?  My first instinct was to cry, then scream.  My IT manager tried and failed to recover my data and recommended that I try a disaster recovery service. We went on line and called several companies, and when we reached the Disk Doctors, we knew we had found a company that could help us.  I delivered my toasted hard drive to their Vancouver location late in the afternoon and by 6:30 am the following morning a representative had emailed me with a reassuring message and time line for the work.  The following Friday I received one of the happiest calls of my life. My data had been completely recovered.  I cried and screamed again, this time with joy!  Over the last two days I have been thrilled, delighted, relieved, overjoyed and reassured by the fact that ALL MY DATA is once again accessible. Disk Doctors are now on my top-persons list and I am telling all of my colleagues about their services!!!

Thank you!
Sandy McKellar, B.Sc. (Forestry)
My hard drive crashed leaving me without my critical financial information and research that is crucial to my business. After checking various vendors on the Internet, I chose Disk Doctor Labs because of their level of service, and they far exceeded my expectations. Aziz Mirza, the manager of Disk Doctor Labs in Norcross, GA, personally took charge of my account, quickly fixed the problems and returned my restored files within a week on a hard drive that I could return for an account credit. Throughout the process, Disk Doctor Labs kept me informed, responded quickly to my calls and delivered my lost files quickly, efficiently and at an extremely fair price. I recommend them unequivocally.

Thank you!
Bruce Butterfield President The Forbes Group Vienna, VA and Chicago, IL

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