Terms and Conditions

I authorize Disk Doctor Labs, Inc. (DDLI) to break the seals, if necessary, in order to analyze the received device(s). During the analysis and the recovery process, the device(s) may be transported between DDLI's labs. The initial evaluation is FREE with certain exceptions and NO work beyond this evaluation will be charged without explicit client approval. No Recovery - No Charge with certain exceptions. DDLI is not responsible for any damage to the equipment in the shipping process to and from the customer or between DDLI's labs, nor during the data recovery process. DDLI is not responsible for any equipment left after 30 days. DDLI will not perform any work without the customer's direct approval of the quote after the initial analysis. DDLI guarantees the strict privacy and confidentiality of all the data and agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client equipment/media except to employees or technicians of DDLI subject to confidentiality agreements or as required by law. In no event will DDLI be liable for any loss of data or loss of revenue or profits before, during or after services even if DDLI has been advised of the possibility of damages or loss to persons or property. DDLI liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services. Full payment of the approved charges is due upon job completion, unless arranged otherwise.

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Customer Reviews

Thanks for your help. I was able to successfully restore many critical files from a corrupted hard disk. Your product saved me a great deal of time and trouble. Thank Your Very Much!
David Sauer

I wanted to extend my ultimate gratitude and thanks to you and your team. Not only did your company recover the data quickly and at half the price of other companies, everything was recovered and our office is back on track after the NAS failure. I really appreciate a company doing its business so well as Disk Doctors did; and will definitely sing your praises for all to hear. Excellent customer service all around. Thank you again!
Skylar Stoleson
Director IT
TheDQTeamDOTcom

Many special thanks for your support in getting my drive issues handled. I am able to access all the files that were recovered. You guys are great!

I thought I was missing a folder until I realized I was searching under the wrong folder name.
I am happy! We are good and all is well!

Thank you.

Alice Arthur
Minister, Motivational Speaker

What do you do when a power surge destroys your hard drive and you loose hundreds of hours of work, irreplaceable images, and your ability to complete jobs for clients with looming deadlines? My first instinct was to cry, then scream. My IT manager tried and failed to recover my data and recommended that I try a disaster recovery service. We went on line and called several companies, and when we reached the Disk Doctors, we knew we had found a company that could help us. I delivered my toasted hard drive to their Vancouver location late in the afternoon and by 6:30 am the following morning a representative had emailed me with a reassuring message and time line for the work. The following Friday I received one of the happiest calls of my life. My data had been completely recovered. I cried and screamed again, this time with joy! Over the last two days I have been thrilled, delighted, relieved, overjoyed and reassured by the fact that ALL MY DATA is once again accessible. Disk Doctors are now on my top-persons list and I am telling all of my colleagues about their services!!!

Thank you!
Sandy McKellar, B.Sc. (Forestry)

My hard drive crashed leaving me without my critical financial information and research that is crucial to my business. After checking various vendors on the Internet, I chose Disk Doctor Labs because of their level of service, and they far exceeded my expectations. Aziz Mirza, the manager of Disk Doctor Labs in Norcross, GA, personally took charge of my account, quickly fixed the problems and returned my restored files within a week on a hard drive that I could return for an account credit. Throughout the process, Disk Doctor Labs kept me informed, responded quickly to my calls and delivered my lost files quickly, efficiently and at an extremely fair price. I recommend them unequivocally.

Thank you!
Bruce Butterfield President The Forbes Group Vienna, VA and Chicago, IL

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