I have an external 500 GB WD Hard drive and it was working fine but suddenly my passport hard drive has not got recognized instead it was recognized as a local disk by the computer. At times computer asks me to format it in order to make it back to its previous state, but I didn't do that because I knew it will wash out all of my data. So what should I do then? Kindly help me?

Well it is highly advised to see whether the drive is showing up in the Disk Management or not, following are the steps to do so:

  • First of all you should not format the drive at any cost if you are having a valuable data in it. By doing so, you will lose all of your data.
  • Secondly back up your drive's data somewhere else and then connect it to the computer again.
  • After connecting it, right-click on it and select Tools and then, click on Check for errors and finally select the Auto fix errors option. Your computer will perform its function and in case if there are errors it will automatically fix them up but if the problem remains there, then FORMAT your hard drive. Although it is suggested to seek an advice of a passport hard drive recovery expert but in case you're doing it yourself then do remember, you have to make a backup of your data first. Otherwise you will lose it forever.

Furthermore in case if you need any kind of help in regards to software or services you can call our support team at:

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Thanks for your help. I was able to successfully restore many critical files from a corrupted hard disk. Your product saved me a great deal of time and trouble. Thank Your Very Much!
David Sauer

I wanted to extend my ultimate gratitude and thanks to you and your team. Not only did your company recover the data quickly and at half the price of other companies, everything was recovered and our office is back on track after the NAS failure. I really appreciate a company doing its business so well as Disk Doctors did; and will definitely sing your praises for all to hear. Excellent customer service all around. Thank you again!
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Director IT
TheDQTeamDOTcom

Many special thanks for your support in getting my drive issues handled. I am able to access all the files that were recovered. You guys are great!

I thought I was missing a folder until I realized I was searching under the wrong folder name.
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Alice Arthur
Minister, Motivational Speaker
What do you do when a power surge destroys your hard drive and you loose hundreds of hours of work, irreplaceable images, and your ability to complete jobs for clients with looming deadlines?  My first instinct was to cry, then scream.  My IT manager tried and failed to recover my data and recommended that I try a disaster recovery service. We went on line and called several companies, and when we reached the Disk Doctors, we knew we had found a company that could help us.  I delivered my toasted hard drive to their Vancouver location late in the afternoon and by 6:30 am the following morning a representative had emailed me with a reassuring message and time line for the work.  The following Friday I received one of the happiest calls of my life. My data had been completely recovered.  I cried and screamed again, this time with joy!  Over the last two days I have been thrilled, delighted, relieved, overjoyed and reassured by the fact that ALL MY DATA is once again accessible. Disk Doctors are now on my top-persons list and I am telling all of my colleagues about their services!!!

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Sandy McKellar, B.Sc. (Forestry)
My hard drive crashed leaving me without my critical financial information and research that is crucial to my business. After checking various vendors on the Internet, I chose Disk Doctor Labs because of their level of service, and they far exceeded my expectations. Aziz Mirza, the manager of Disk Doctor Labs in Norcross, GA, personally took charge of my account, quickly fixed the problems and returned my restored files within a week on a hard drive that I could return for an account credit. Throughout the process, Disk Doctor Labs kept me informed, responded quickly to my calls and delivered my lost files quickly, efficiently and at an extremely fair price. I recommend them unequivocally.

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Bruce Butterfield President The Forbes Group Vienna, VA and Chicago, IL

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