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Customer Reviews Service Options

More Reviews

Thanks for your help. I was able to successfully restore many critical files from a corrupted hard disk. Your product saved me a great deal of time and trouble. Thank Your Very Much!

David Sauer

I wanted to extend my ultimate gratitude and thanks to you and your team. Not only did your company recover the data quickly and at half the price of other companies, everything was recovered and our office is back on track after the NAS failure. I really appreciate a company doing its business so well as Disk Doctors did; and will definitely sing your praises for all to hear. Excellent customer service all around. Thank you again!

Skylar Stoleson
Director IT
TheDQTeamDOTcom

Many special thanks for your support in getting my drive issues handled. I am able to access all the files that were recovered. You guys are great!
I thought I was missing a folder until I realized I was searching under the wrong folder name. I am happy! We are good and all is well!
Thank you.

Alice Arthur
Minister, Motivational Speaker

What do you do when a power surge destroys your hard drive and you loose hundreds of hours of work, irreplaceable images, and your ability to complete jobs for clients with looming deadlines?  My first instinct was to cry, then scream.  My IT manager tried and failed to recover my data and recommended that I try a disaster recovery service. We went on line and called several companies, and when we reached the Disk Doctors, we knew we had found a company that could help us.  I delivered my toasted hard drive to their Vancouver location late in the afternoon and by 6:30 am the following morning a representative had emailed me with a reassuring message and time line for the work.  The following Friday I received one of the happiest calls of my life. My data had been completely recovered.  I cried and screamed again, this time with joy!  Over the last two days I have been thrilled, delighted, relieved, overjoyed and reassured by the fact that ALL MY DATA is once again accessible. Disk Doctors are now on my top-persons list and I am telling all of my colleagues about their services!!!

Sandy McKellar, B.Sc. (Forestry)

My hard drive crashed leaving me without my critical financial information and research that is crucial to my business. After checking various vendors on the Internet, I chose Disk Doctor Labs because of their level of service, and they far exceeded my expectations. Aziz Mirza, the manager of Disk Doctor Labs in Norcross, GA, personally took charge of my account, quickly fixed the problems and returned my restored files within a week on a hard drive that I could return for an account credit. Throughout the process, Disk Doctor Labs kept me informed, responded quickly to my calls and delivered my lost files quickly, efficiently and at an extremely fair price. I recommend them unequivocally.

Thank you!

Bruce Butterfield
Vienna, VA and Chicago, IL

I am very happy to report that the data recovery was successful!!!

Thank you and your team for saving the day ! A weight has been lifted from my chest. I would definitely recommend your services in the future.

Thanks again !

Richhard Yannelli
www.philasd.org

recovery-process-case
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Days have gone for traditional file serving and Direct Attached Storage (DAS) where server was responsible for serving/storing and managing the data. Now devices such as NAS and SAN are prominently used store large amount of data in enterprises.

Generally NAS is referred as “File level storage” and SAN as “Block level storage”.

At Disk Doctor Labs, we have specialized and effective in-house developed techniques to recover data from DAS, NAS and SAN.

NAS is more than just general centralized data storage provided to users in environments with large amounts of data. NAS provides simpler and low cost systems for load-balancing and fault-tolerant file, email and web server systems. The potential emerging market for NAS is the consumer market where there is huge amount of multi-media data. NAS comes in various options differing in interface and type of drives, which mostly works on “NFS, SMB or CIFS” based file storage methods and has either SATA or SCSI drives in RAID array.

Whereas SAN is referred to as Enterprise storage, it connects remote targets such as disk drives, tape drives on a network for block level I/O, also it uses Fibre and iSCSI protocols for the transfer of data over network which provides the fastest data transfer rates.

Upon receiving your request for the analysis of the storage, we gather valuable information about the NAS or SAN boxes, such as:

  • Level of RAID i.e. RAID 0, RAID 1, RAID 5
  • Exact cause for the failure
  • Complete details of any hit and trial method which has been tried before sending the job to us.

Once we receive complete information as mentioned above we start the recovery process, there are various specialized methods of recovery which may include.

  • Taking failed drives to clean room and getting them to work
  • To create a secure replica of complete array with a specialized in-house technique.
  • Identifying parity technique, using in-house developed applications
  • Then proceeding ahead recovering data following parity order and picking fragmented stripes together (applicable to RAID 5 arrays)

There is much more complexity involved besides the points mentioned above, which is tackled with other in-house developed techniques. Once everything goes well data is recovered to the expectation and is delivered to you on choice of your media.

Supported Data Loss Situations arrow

  • Physical damage to media
  • Deletion or re-intialization of LUN's (Specific to SAN)
  • Two or more hard drives fail or go offline
  • Addition of incompatible hard drives to the array
  • Hardware / Software malfunction
  • Virus infection, software and operating system upgrades
  • Natural Disasters

NAS/SAN Manufacturers arrow

  • EMC
  • Hitachi
  • HP
  • Snap Server
  • NetApps
  • Storevault
  • TEAC
  • IBM
  • FortuNAS
  • Intel
  • U. S. Robotics

Customer Reviews

Thanks for your help. I was able to successfully restore many critical files from a corrupted hard disk. Your product saved me a great deal of time and trouble. Thank Your Very Much!
David Sauer

I wanted to extend my ultimate gratitude and thanks to you and your team. Not only did your company recover the data quickly and at half the price of other companies, everything was recovered and our office is back on track after the NAS failure. I really appreciate a company doing its business so well as Disk Doctors did; and will definitely sing your praises for all to hear. Excellent customer service all around. Thank you again!
Skylar Stoleson
Director IT
TheDQTeamDOTcom

Many special thanks for your support in getting my drive issues handled. I am able to access all the files that were recovered. You guys are great!

I thought I was missing a folder until I realized I was searching under the wrong folder name.
I am happy! We are good and all is well!

Thank you.

Alice Arthur
Minister, Motivational Speaker
What do you do when a power surge destroys your hard drive and you loose hundreds of hours of work, irreplaceable images, and your ability to complete jobs for clients with looming deadlines?  My first instinct was to cry, then scream.  My IT manager tried and failed to recover my data and recommended that I try a disaster recovery service. We went on line and called several companies, and when we reached the Disk Doctors, we knew we had found a company that could help us.  I delivered my toasted hard drive to their Vancouver location late in the afternoon and by 6:30 am the following morning a representative had emailed me with a reassuring message and time line for the work.  The following Friday I received one of the happiest calls of my life. My data had been completely recovered.  I cried and screamed again, this time with joy!  Over the last two days I have been thrilled, delighted, relieved, overjoyed and reassured by the fact that ALL MY DATA is once again accessible. Disk Doctors are now on my top-persons list and I am telling all of my colleagues about their services!!!

Thank you!
Sandy McKellar, B.Sc. (Forestry)
My hard drive crashed leaving me without my critical financial information and research that is crucial to my business. After checking various vendors on the Internet, I chose Disk Doctor Labs because of their level of service, and they far exceeded my expectations. Aziz Mirza, the manager of Disk Doctor Labs in Norcross, GA, personally took charge of my account, quickly fixed the problems and returned my restored files within a week on a hard drive that I could return for an account credit. Throughout the process, Disk Doctor Labs kept me informed, responded quickly to my calls and delivered my lost files quickly, efficiently and at an extremely fair price. I recommend them unequivocally.

Thank you!
Bruce Butterfield President The Forbes Group Vienna, VA and Chicago, IL

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